Job Title1 X EL1 Salesforce Senior Support EngineerJob DescriptionNote: Please only respond if you are eligible to work in Australia.DutiesMaintain and configure Service Cloud, Health Cloud and Digital Experience applications.Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity.Deployment of changes via existing DevOps framework.Perform interrogation of various log sources to investigate issues.Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.Develop and maintain documentation on processes and configuration.Liaise with internal and external stakeholders across various disciplines (business, architecture, data, etc.).
Work within an Agile delivery methodology.Troubleshoot API and integration issues with different applications e.g. MuleSoft.Required SkillsMore than 5 years experience within the Salesforce ecosystem.Experience/Exposure with Salesforce Industries including Omni Studio.Exposure to OOP and Apex (Triggers, Controllers, Classes) for debugging and managing minor enhancements.Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience.Platform Developer 1 Certification or Omnistudio Certification.Work within an Agile delivery methodology.Note: This description preserves the original information and context while improving structure and readability.
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