Are you passionate about the transport and logistics industry? Perhaps you are an admin in a transport company or warehouse and looking for an opportunity to use your knowledge to grow your skills.
30000Feet Australia is the home of FreightTracker, Australia's leading container transport management system. We are a dynamic and rapidly growing technology company specialising in market leading SAAS software for the transport and logistics industry. Our innovative technology is revolutionising how transport businesses manage their operations, contributing to a more efficient supply chain and environmental sustainability. 30KFT combines remote and office work with a positive work culture, celebrating achievements, encouraging employee growth, and fostering genuine work satisfaction.
Location: Wollongong - Hybrid. Remote workers are welcome to apply.
As a key member of the Customer Support team, you will be the first point of contact for our clients. You should be friendly, helpful, self-motivated, and willing to go above and beyond to ensure customer satisfaction.
What To Expect
Thorough training: investment in your success with on-the-job training in support desk operations, user training, and FreightTracker system processes.
Knowledge: apply your transport and/or logistics knowledge to support and optimise transport businesses.
Professional Image: company shirts provided to foster team unity and pride.
Competitive Compensation: salary package reflecting your skills and experience.
Key Responsibilities
Provide first and second level support.
Respond accurately and efficiently to support desk calls and tickets with a customer-focused approach.
Coordinate and complete Go Live processes, with local and interstate travel shared among the team.
Organise user training onsite or remotely for FreightTracker.
Build and maintain positive relationships with customers to help them achieve their goals.
About You
Customer service focused: committed to providing exceptional support to all users, multitasking across calls and emails.
Strong Communication: adapt communication style depending on the audience, from CEOs to truck drivers.
Teamwork: thrive in a team environment within support and technical teams.
Adaptable: quick learner of new systems and processes, adaptable to change.
Travel: willing to travel locally, interstate, or overseas; Class C driver’s license and vehicle required.
Experience with FreightTracker is highly regarded.
Working Hours: Support team operates Monday to Friday, 7:30 am to 6 pm AEST. Flexible start times available for early birds and night owls.
Whether you are experienced or new to support desk roles, use your transport and logistics knowledge to join our exceptional team. Apply now to become a valuable member of our organisation.
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