Retail Customer Service OfficerSite / LocationMount Isa Post OfficeRef #EntityAustralia PostOpening Date19-Sep-2025SuburbMt IsaState Work TypePermanent Part TimeWeekly Hours20 Description & Requirements In Mt Isa, we respectfully acknowledge the Traditional Custodians, the Kalkadoon People, and pay our respects to Elders past, present and emerging.We are committed to keeping the local community connected and encourage applications from people of all backgrounds, identities, and lived experiences - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.Are you Mob?
Email and Kimberli, our Indigenous Careers Partner and a proud Maluilgal, Kaurareg and Kulkalgal woman, will connect for a yarn and help with any cultural or role-related questions.About the opportunityAs our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of our Australia Post Offices.
It's our retail teams who make sure that every experience they have is a great one.
And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.Pay Rate $28.58/ hour increases to $30.55 / hour after 3 months, + 12% Superannuation+ District Allowance from $3,640/ year (paid in fortnightly instalments)+ An extra 3 days of paid annual leave / yearExtensive, supportive (paid) training, up to 12 weeks, 4hours / dayWorking a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PMAccess to "Post Perks' where you save on anything from fuel - tech - travel!
You'll bePerforming customer sales and service transactions with customers.Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.Assisting customers with mail lodgements and associate costs.Building rewarding relationships with customers by understanding their needs.Assisting with administrative duties such as stocktaking and record maintenance.About youYou're friendly, enthusiastic and reliable and you love working in a team environment.You're ready to put the customer at the centre of everything you do to help make a difference in the community.Have experience in customer service and/or cash handling.Be fit to lift up to 16kgs of mail regularly and stand for your shift.How we'll deliver for youWe invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.We're delivering togetherWe are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on.
See what a day in the life on the Retail Team at Australia Post looks like: