Job Overview
This Onsite IT Engineer position is an opportunity to work in Victoria, Australia, with a focus on Crestron Fusion expertise. The ideal candidate will have strong technical skills and excellent customer service abilities.
Key Responsibilities
* Provide expert advice and presentation skills to customers.
* Manage daily service call activity, inventory levels, and service levels.
* Deliver exceptional customer experiences.
* Develop advanced knowledge in customer service aptitude.
* Solve technical problems with hardware, software, and connectivity.
* Troubleshoot customer issues while maintaining agreed service levels for contact and resolution.
* Participate in the configuration and support of internal systems.
* Collaborate effectively with logistics teams.
* Meet assigned schedules.
* FOLLOW documented policies, procedures, and processes specific to the service.
* Document all customer interactions clearly and concisely within the appropriate CRM tool.
* Function effectively in a team environment.
* Maintain up-to-date knowledge levels as industry enhancements occur.
* Support installation and implementation of connectivity and high-end system products.
* Continuously improve service delivery.
* Effectively manage time and resources to meet or exceed expectations.
* Proficient in Microsoft Office & Office 365 applications.
* Experience with PC/Laptop hardware and peripherals, including printers.
* Experience with mobile devices.
* Career Opportunities: Opportunity exists to control meeting room booking panels and other building devices, related to occupancy sensors and booking panels, with a physical presence required for troubleshooting and reconfiguration.
Required Skills and Qualifications
* Minimum 2 years' experience.
* Crestron Fusion experience is compulsory.
* A+ Certification and baseline OEM certifications (Dell, HP, Lenovo, Lexmark, IBM, Server+).
* PC/Laptop OEM Maintenance Certification.
* CompTIA A+ Certification.
* Microsoft Certified IT Professional (MCITP) in desktop area.
* Microsoft Office Specialist (MOS) certification.
* Proficiency in English (written and verbal) and the local language.