Job Title:
We are seeking an IT professional with a deep understanding of Managed Services and client needs.
About the Role
* Provide remote support to various environments, serving as a point of escalation and subject matter expert.
* Support servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
* Deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure.
* Perform diverse support tasks across many technologies, leveraging automation and AI for efficient service delivery.
* Occasionally work onsite and collaborate with project teams to deploy solutions for clients.
Requirements
* Demonstrate advanced understanding of end-user support and Active Directory.
* Exhibit comprehensive knowledge of Windows Server, Azure, and Exchange.
* Show genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
* Understand ticketing systems and customer service principles.
* Demonstrate great communication skills and a genuine desire to understand customers' needs.
Benefits
* Competitive compensation package including salary, training, and flexible arrangements.
* All employees have access to Uprise, including coaching sessions with qualified professionals.
* Enjoy flexibility for a satisfying work-life balance through hybrid working arrangements.
* 'Never Stop Growing' is deeply ingrained in our culture - we offer paid training days, certification support, and a pay rise for achieving certifications.
* Take advantage of weekly internal training sessions and library resources.
* Pursue personal and professional development through our FastTrack mentor program.
* Participate in the MAD Council, focusing on equality, charity, and environmental initiatives.
* Option of a Tesla company vehicle as part of your ongoing employment package.
* Regular social events and a positive team culture.
We welcome applications from Neurodiverse candidates and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.