Eligibility
: Open to Everyone
Information & Technology - Department of Treasury &Finance
Summary of role:
The Department of Treasury and Finance is looking to transformand modernise their operations and way of working, using digital asone of its levers. The department has commenced theestablishment of an internal Centre of Excellence (CoE) for itsdigital services, transforming the existing Information andTechnology branch into a high-quality enabler for its broadbusiness.
The Senior Service Delivery Officer excels in deliveringexceptional service support. This role provides valuable guidanceto the Service Desk team for positive customer outcomes. Thisrole takes charge of spearheading and supporting the ongoingtransformation and advancement of the Service Desk Team. Akey focus of this role is driving digital service improvements forour customers. This is achieved through the facilitation ofinnovative processes using existing and new tools, while acting asa mentor for the Service Desk team.
The incumbent directly reports to the Level 2 Service Desk TeamLeader and collaborates closely with both the Level 1 and Level 2Service Desk groups.
If you are someone who isn’t afraid to roll up yoursleeves, are curious and always looking for ‘a betterway’ to do things, are outcomes-focused, want to be part of adigital transformation ‘movement’ from the beginning,and are up to having a bit of fun along the way, this opportunitycould be for you.
This is an initial term contract for up to 12 months.
Special Conditions:
• Some out of hours work may be required.Intrastate and interstate travel may be required.
• The incumbent will be required to participatein the Departmental Performance Management Program.
• The incumbent may be required to be assigned toother positions at the same remuneration level across thedepartment.
• Engagement in this role is subject to asatisfactory Department Human Services General Probity Check. Arenewal will be required every three years.
Remuneration:
Administrative Services Officer, Level 4 (ASO4 $75,430 - $79,070p.a)