The Retail Supervisor will assist the Store Manager in overseeing the daily operations of the store. This role involves supervising retail staff, ensuring high standards of customer service, maintaining stock levels, and ensuring compliance with company policies and workplace safety standards.
Responsibilities
* Prepare staff rosters and allocate daily tasks to ensure efficient store operations and adequate staffing levels.
* Monitor stock levels, coordinate ordering and replenishment of products, and ensure displays are well organised and fully stocked.
* Assist customers with purchases, provide product information, and ensure a high level of customer service.
* Address customer enquiries and complaints professionally and promptly.
* Assist with recruitment, onboarding, and training of retail staff.
* Maintain store cleanliness, presentation, and compliance with workplace health and safety requirements.
* Assist with store opening and closing procedures.
* Reconcile daily sales including cash, EFTPOS, and credit transactions and assist with banking procedures.
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