Customer Support Associate
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This role is for a highly skilled and empathetic individual who will be the trusted voice of clinicians. The successful candidate will provide fast, effective support via live chat, email, and phone.
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About the Role
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* Support clinicians through various communication channels.
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* Solve complex issues with patience and care.
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* Take full responsibility for queries and see them through to resolution.
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* Educate and empower clinicians to get the most out of our platform.
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* Collaborate across departments to ensure seamless support.
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* Identify common pain points and advocate for improvements.
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Requirements
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* Customer-focused mindset.
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* Strong communication skills.
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* Problem-solving and ownership.
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* Tech-savviness.
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* Time management and prioritization.
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* Collaboration and teamwork.
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* Proactive approach.
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Experience
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* 1-2 years of professional experience in a customer-facing role.
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* Experience working in a tech industry is ideal but not essential.
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We're looking for an exceptional Customer Support Associate to make every clinician's experience with us seamless and stress-free.