**About the role**
Applejack Hospitality is seeking an experienced Front of House Manager to lead daily service operations across a premium, high-volume venue. You will champion guest experience, coach and roster FOH teams, uphold service standards, and partner closely with the kitchen and beverage leads to deliver smooth, profitable services.
**Key duties & responsibilities**
- Lead, coach and roster FOH teams to deliver exceptional guest experiences across all services
- Oversee floor operations, section allocations, reservations and waitlist management
- Drive sequence-of-service, table-touches, upselling and guest recovery protocols
- Collaborate with Bar/Beverage and Culinary leaders on menu launches and service coordination
- Manage labour against budgets; interpret daily/weekly P&L; and service KPIs
- Maintain compliance with RSA/RSF, incident reporting and safety protocols
- Recruit, onboard and develop team members; run pre-shift briefs and training
- Ensure cash-up, POS and end-of-day procedures are accurate and compliant
**Skills & experience required**
- Minimum 2-3 years' recent leadership experience in a premium/high-volume restaurant or bar
- Proven ability to lead teams, manage service standards and handle guest recovery
- Working knowledge of labour planning, budgets, stock and POS systems
- Strong wine/spirits and food knowledge with confident, guest-facing communication
- Current NSW RSA (or ability to obtain before start)
- Availability to work a rotating roster incl. nights/weekends/public holidays
**What we offer**
- Competitive salary package depending on experience. **($80,000-$120,000 + super)**:
- Structured leadership development and product training
- Clear performance goals and progression pathways within a growing group
- Great team culture and staff benefits across Applejack venues
- _Starting salary - $80_,000 to $100,000 based on experience for Managers. $100,000 to $120,000 for General/Senior Managers_._
**Location**
- _Bopp & Tone, CBD_
- _RAFI, North Sydney_
- _The Botanist, Kirribilli_
- _The Butler, Potts Point_
- _SoCal Sydney, Neutral Bay_
- _Forresters, Surry Hills_
- _Taphouse, Darlinghurst_
- _Hesters, CBD_
- _Junes Shoppe, CBD_
- _UrbnSurf, Sydney Olympic Park (Sandy's & RAFI)_
- _Opera Bar Sydney_
**How to apply**
**Employer**
Applejack Hospitality
**Equal Opportunity