With over 30 years of experience, Regency is the market leader in shower screens, wardrobes, mirrors, and glass splashback products for residential buildings. Our quality products are locally made and globally backed, with manufacturing plants across Australia.
About our Opportunity
As an Installation Administrator which is an integral team member of our Albury branch, you will provide administrative support to the logistics team and be a conduit between our customers and our installers in the field, supporting the installation of our products.
Our team provide an exceptional level of service within a fast paced environment. Customer service must be at the forefront of every interaction as you navigate interactions between customers and Installers providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times, you will need to troubleshoot solutions concerning installation issues and timings to improve the customer experience and meet the requirements of our customers.
In addition, you'll:
* Liaise with production regarding the completion of products
* Work in partnership with customers, installers and internal personnel
* Prepare documentation for installations
* Make confirmation calls to customers
About You
* Highly organised, able to multitask and prioritise multiple tasks
* Ability to work calmly and efficiently with tight deadlines
* Enthusiasm to work in a rapidly changing & challenging manufacturing environment
* Data entry skills with high attention to detail and accuracy
* Competency using MS Suite, ability to gain competency with in-house systems quickly
What's on Offer
* Competitive base salary
* Permanent full-time role, flexible start and finish times
* On-site secure parking
* Ongoing training and career development
* Generous discounts on our extensive range of products
* Ability to schedule leave every year at Christmas
* An extra day's paid leave for your birthday
* A friendly, supportive and close-knit team
Your Next Steps
If you are a highly organised, results-oriented individual with strong interpersonal skills who wants to make your mark in a successful and growing company, we would like to hear from you. Apply now
Regency builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia.
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.