Technical Field and Sales Representative
The Technical Field and Service Representative is responsible for all of the customers' field service and support needs. This position performs service calls as required and established by the District Manager or Sales VP. Service calls may require the performance of titration tests, counting inventory levels, reviewing dosing parameters, and changing settings on liquid feed equipment as required.
Overall Objectives
* Manage Gurtler customers' service needs as per the rules and guidelines set forth in completion of service documents and protocols.
* Report to District Manager or Regional Vice President / Regional Manager
* Maintain a good image with professional business attire that suits the position you hold when visiting prospects / customers.
* Maintain Gurtler equipment in good working order.
* Turn in all necessary reports in a timely manner as this position is held to high standards and responsibility.
Field Work
* Insure Gurtler's service commitment to our customers.
* Your manager may work with you to assist regarding technical problems, surveys, proposals and installations. Most proposals will be driven by the Corporate Accounts Team.
* Inventory counts at customer sites need to be conducted once per month.
* Properly manage customer inventories and product ordering requirements.
* When required, on-site visits should include titration tests.
* As required, repair or maintain feed systems using spare parts, such as controllers, relays, pumps, low voltage wiring, and solenoids.
* Maintain target list of prospects and make sales calls with support from Gurtler Manager.
* Properly complete all reports thoroughly and accurately – service report, inventory report, cost controls, operations manual and all other reports needed/required.
* Develop and enhance relationships with all customers in assigned territory.
* Full use Daily Calls and Itinerary, and future CRM program, in order to record/plan activities.
* Identify potential issues and communicate to Gurtler Manager – technical, chemical, customer personnel interaction, installation and other items that arise.
Service Calls
* Service calls shall be planned in advance with a call to the customer informing them of when you plan to visit. Probing questions shall be asked to the customer to see if there are any issues that need to be addressed, other than routine service.
* Routine service should include review of feed systems to ensure proper connection to chemicals and the proper dosing parameters, as well as troubleshooting system alarms, notifications, and messages.
* Complete Service Reports and conduct exit interviews with the customer.
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