Overview
Join our team at Voco Kirkton Park Hunter Valley – where work meets joy! Voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.
Position
Part-Time Guest Service Agent
What you will do
- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG One Rewards members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.
The ideal candidate will have
- Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
- Communication skills — guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Problem-solving skills to turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language — extra language skills would be great, but not essential.
- Literate and tech-savvy — you’ll need a good grasp of reading, writing, basic maths and computer skills.
We are looking for someone who
- Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantageous.
- Full Australian Driver’s Licence to provide valet parking services.
- Has the legal right to work in Australia without any limitation or hour-restriction and holds a current police clearance (not older than 6 months).
What we offer
- Duty Meal provided on shift
- Uniform supplied
- Paid birthday leave
- Paid parental leave scheme
- Free onsite parking
- Staff Celebration Events
- Colleague discounts across IHG Hotels in Australia and worldwide for accommodation, food and beverage
- A wide colleague discounts platform for brands and retailers
- Career development through lifelong development programs
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative workplace. We support wellbeing through our myWellbeing framework, focusing on health, lifestyle, and workplace wellbeing.
So, join us and you’ll become part of our ever-growing global family.
Dont meet every single requirement? If you believe you’d be a great fit, apply and start your journey with us today.
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📌 Guest Service Agent - Voco Kirkton Park Hunter Valley
🏢 IHG Hotels & Resorts
📍 Pokolbin