The AHB Group is a leader in building residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.
Our group consists of a range of different brands which cater to different markets, including Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho Living, and Marque, to name a few.
Sherridon Homes is a leader in building residential homes across Victoria, and we are currently seeking a Customer Experience Coordinator to join our supportive and dynamic team in Bendigo.
This role plays a crucial part in taking care of our customers from sales acceptance through to handing over the keys to their new home.
The Role
* Deliver an exceptional customer journey experience for homebuyers.
* Work within a close-knit and supportive team.
* Establish strong networks with internal and external stakeholders.
* Utilize technology, internal systems, industry knowledge, and AHB Group software to provide a seamless customer experience.
* Maintain accurate data entry aligned with the Customer Journey and AHB Group policies and procedures.
* Support the Construction team to achieve high standards for our customers.
About You
* High emphasis on Customer Service.
* Caring and empathetic when dealing with clients and colleagues.
* Well-developed communication skills.
* High level of personal presentation.
* Driven with a "Can Do" attitude.
* Strong attention to detail.
* Enjoy the excitement of working in a rapidly expanding business.
Qualifications And Experience
* Qualifications in the building industry are highly regarded.
* Highly developed computer literacy skills.
* Able to prioritize and handle a large workload.
* Strong work ethic and ability to multi-task.
* Strong written and verbal communication skills, including a professional phone manner.
What's On Offer
* A passionate and fun team.
* Training, development, and mentoring opportunities.
* Opportunities for growth within the organization.
* Above-market salary.
* Lollies, coffees, lunches, and extravagant company events.
* Diversity, inclusion, and a team of fun people.
* Onsite parking.
Next Steps
If this sounds like you, we encourage you to apply today to start the process. We look forward to receiving your application.
Please note: You must have unlimited Australian work rights and be able to interview in person to be considered for this role.
To all agency partners and prospective recruiters: we are confident in fulfilling this role ourselves.
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