The ideal candidate will have a proven track record of successfully delivering managed services contracts to clients, ensuring client satisfaction and meeting service level agreements (SLAs).
Key Responsibilities:
* Satisfying Clients: Deliver services according to agreed service definitions and SLAs.
* Effective Communication: Act as the primary point of contact for client inquiries, escalations, and feedback.
* Business Acumen: Understand client business needs and objectives to tailor required services accordingly.