Service Delivery Team Leader - Home Care
Lead a team. Make an impact. Deliver care that truly matters.
At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.
This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.
About the Role:
As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.
Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs - all while building a positive and high-performing team culture.
Key Responsibilities:
Lead and support your team
Coach, mentor and develop Support Workers
Foster a collaborative, engaged and high-performing team culture
Support recruitment, onboarding and ongoing training
Deliver high-quality, person-centred care
Oversee daily operations and assist with rostering, scheduling and workforce planning
Ensure services align with client care plans and expectations
Support staff to deliver safe, respectful and professional care
Drive quality and continuous improvement
Monitor service quality and respond to client feedback and concerns
Conduct supervision, observations and performance reviews
Identify and implement improvements to processes and outcomes
Build strong relationships
Develop trusted relationships with clients, families and internal teams
Act as a key point of contact for service-related queries and escalations
Ensure compliance and safety
Maintain accurate documentation and reporting
Promote a safe working environment and support WHS practices
About You:
You’re a confident and capable leader who thrives on supporting teams and delivering quality care.
You’ll bring:
Previous leadership experience (within home care, aged care or community services)
Diploma in Aged Care (or equivalent)
Strong organisational skills and ability to manage competing priorities
Experience in rostering, workforce coordination or service delivery
Excellent communication and relationship-building skills
A proactive, solutions-focused approach
You’ll also hold (or be willing to obtain):
National Police Check
Why Join Lutheran Services?
Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Grace and Innovation
Join us at an exciting time — we’re on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our people
Salary packaging - increase your take-home pay (up to $18,550 tax-free)
Employee discounts - including health insurance, utilities, retail and more
Employee Assistance Program - support for you and your family
Learning & development support - grow your career and leadership capability
Apply Now
If you’re ready to step into a leadership role where you can make a real impact, we’d love to hear from you.
Apply today and help us deliver care that empowers lives.