Overview
Insurance Solutions Specialist – Location: Melbourne, Brisbane, Edward Street, Australia | Hybrid
SS&C; is a leading financial services and healthcare technology company. SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. The company serves 20,000 financial services and healthcare organizations, from large enterprises to small and mid-market firms, relying on SS&C; for expertise, scale, and technology.
Why You Will Love It Here
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to welcoming, celebrating and thriving on diversity
Training: Hands-On, Team-Customized, including SS&C; University
Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do
Understand the compliance obligations of your role and ensure there are controls to meet them; raise concerns related to poor compliance or risk management; highlight risks to management; complete mandatory training to perform your role and understand the regulatory context of the organisation.
Coordinate and administer insurance-related services to corporate superannuation clients and employers (where applicable), members and beneficiaries.
Manage end-to-end insurance application and underwriting lodgement processes, including communication of insurer decisions and updates to member accounts.
Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the trustee services team.
Oversee the full lifecycle of insurance claims, ensuring effective communication and coordination with insurers, clients, claimants, members, beneficiaries, and their representatives.
Protect superannuation assets, keep members' interests first, and improve member insurance outcome updates for member accounts.
Provide empathetic and compassionate support to vulnerable clients, ensuring their needs are met with care and professionalism.
Contribute to continuous improvement by capturing data, enhancing processes, and sharing knowledge to improve system capabilities.
Monitor and respond to inquiries via the insurance phone line / Help Hub Chat, including participation in early morning and late shift rosters as required.
Uphold and promote SS&C;'s Core Values of Accountability, Respect, Innovation, Focus, and Community in all aspects of service delivery.
What You Will Bring
2-3 years' experience in the insurance and superannuation industry, specifically in claims and/or underwriting administration (preferred)
Experience in the administration of superannuation funds (preferred)
RG146 is beneficial
Knowledge of Superannuation & legislation relating to insurance
Basic to intermediate knowledge of Microsoft Word and Excel
SS&C; Technologies is an Equal Employment Chance employer and does not discriminate against any applicant for employment on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
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📌 Insurance Solutions Specialist
🏢 SS&C Technologies
📍 Sydney