A leading Australian telecommunications company is seeking a Workforce Management Specialist to enhance contact centre performance through forecasting, scheduling, and real-time optimization. The ideal candidate will have expertise in WFM platforms like NICE and Verint, alongside a strong knowledge of contact centre operations. This role offers competitive remuneration, flexible work arrangements, and a culture focused on diversity and inclusion. Join us to make impactful contributions to our 24/7 global operation.#J-18808-Ljbffr