DXC Technology is a global leader in IT services and solutions. They help their customers achieve faster results, providing them with a sustainable competitive advantage.
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We are expanding our Remote Services team to fill the role of Remote Desktop Support Technician. This position will be based in Adelaide and will support major government clients by delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.
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Key Responsibilities
* Provide remote desktop support to end users, including executive-level staff, using remote access tools.
* Deliver high-quality IT support to resolve incidents and fulfill service requests.
* Prioritize and manage new support tickets and existing work orders efficiently.
* Accurately document service details, time logs, and job notes in the ticketing system.
* Meet service level agreements (SLAs) and task-specific timeframes.
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Required Skills & Qualifications
* Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
* Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
* Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
* Experience with endpoint management tools like Microsoft Intune and SCCM.
* Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management.
* Exposure to analytics tools such as NexThink and 1E Tachyon.
* Excellent communication, documentation accuracy, and a customer-first mindset.
* Strong time management, multitasking ability, and a collaborative, proactive attitude.
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We're committed to fostering an inclusive environment where everyone can thrive.
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Why Join Us?
* Be part of a supportive and growing team.
* Work on meaningful projects with a major government client.
* Career development and training opportunities.
* A culture that values innovation, collaboration, and customer excellence.
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About Our Culture
We value diversity, equity, and inclusion in all aspects of our business. We strive to create a workplace where everyone feels valued and supported.