Organizations face numerous challenges when it comes to managing their business systems. At HammondCare, we are committed to providing top-notch support and services to our team members. The role of Senior Systems Analyst is an exciting opportunity for the right candidate to make a significant impact on our organization.
The ideal candidate will have a strong background in information systems, with experience in overseeing the linking of cross-functional applications between disparate business units and systems. They should be able to work independently and as part of a team, with excellent problem-solving, project management, and business analytics skills. A minimum of 5 years' experience in an information systems discipline is required, along with a Bachelor's degree in Computing Science or equivalent.
We are looking for someone who can serve as a senior analyst/administrator for all business systems, guiding the team and super users with troubleshooting issues, making configuration changes, managing security, data management, and designing reports and dashboards. The successful candidate will also manage system releases, ensure optimized use of features, and lead all system changes. In addition, they will work with the business to elicit requirements, analyze, evaluate, and scope application configuration changes, installs, or new development requests.
Key responsibilities include serving as a key stakeholder in all business systems projects, providing technical and functional leadership to project teams and business, ensuring the organization gets the best value from these systems. The candidate will also act as the liaison between our users, suppliers, and technology teams, manage and maintain an assets register (CMDB) of all business systems, and assist the team with training new users, assisting in development of training documentation, supporting super users, and encouraging growth in technical skills across the organization.
We offer a competitive package that includes NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefits (up to $2,650 tax-free). Additional leave purchase options and 14 weeks paid parental leave are also available. Flexible working conditions, including hybrid arrangements, discounts on everyday products and services, discounted healthcare memberships, access to a network of fitness centers and pools for employees and families, free independent counseling services, wellbeing resources, webinars available through our Employee Assistance Program (EAP), health and wellbeing programs, reward and recognition programs, referral bonuses, career and professional development opportunities, and more.
Responsibilities
* Serve as a senior analyst / administrator for all business systems, guiding the team and super users with troubleshooting issues, making configuration changes, managing security, data management and designing reports and dashboards.
* Manage system releases, ensuring optimized use of features, and being the lead for all system changes
* Work with the business to elicit requirements, analyse, evaluate and scope application configuration changes, installs or new development requests
* Be a key stakeholder in all business systems projects, providing technical and functional leadership to project teams and business, ensuring the organisation gets the best value from these systems
* Act as the liaison between our users, suppliers and technology teams
* Manage and maintain an assets register (CMDB) of all business systems
* Assist the team with training new users, assisting in development of training documentation, supporting super users, and encouraging growth in technical skills across the organisation
* Design, develop and manage dashboards and reporting of data from business systems used across the organization using BI tools – in partnership with the Data & Analytics team
* A technical and functional expert for the BI stack (SSIS, SSRS & SSAS and PowerBI), Microsoft Power Platform and development technologies, providing the expertise that bridges gaps between a business idea and the detail required to achieve the goal
* Maintain high levels of effective communications and collaborations within the ICT team and other portfolios across the organisation.
This is a permanent full-time role based at St Leonards with flexible working conditions.