**About the role
The purpose of this role is to effectively provide a high level of confidential, efficient and accurate administrative service support to the multi-disciplinary Heart Failure Service and the Advanced Heart Failure Unit as directed as part of the administration team within the Cardiology Program.
About you
Provide a focal point for patient and public contact within the Advanced Heart Failure Unit and the Heart Failure Support Service to assist enquiries to ensure the best information and response is provided.
Responsible for the daily operational activities of the Heart Failure Service Clinics, including chart preparation, management of all patient appointments and diagnostic testings, including follow-up reviews, rescheduling and cancellations in conjunction with medical, clinical and nursing staff and in accordance with relevant Queensland Health policies, procedures and legislative guidelines.
Undertake accurate recording and monitoring of patient information from Queensland Health systems and software including: Hospital Based Corporate Information System (HBCIS), ieMR, Enterprise Service Management (ESM), Q-Flow, The Viewer, and Microsoft 365.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
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