Are you passionate about delivering outstanding service to individuals who serve their country?
Job Opportunity
We consider it a privilege to support those who protect us. To fulfill this, we need a team of dedicated and resilient professionals who are committed to making a difference for our members.
A unique life requires a unique approach to banking. We have an opportunity for a Member Consultant to join our team in our Russell branch in ACT.
About Us
We provide financial products and services to the Australian Defence Force community, reinvesting profits for the benefit of our members.
Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.
Position Overview
This permanent position directly supports our purpose by delivering exceptional service to meet member needs while achieving agreed performance outcomes and maintaining compliance obligations.
This role is accountable for:
* Delivering outstanding member service to achieve agreed performance goals including enabling members to achieve their financial goals.
* Processing transactions, responding to member queries, and opening accounts.
* Proactively promoting our brand to broaden and grow our member base.
* Completing branch tasks to ensure ongoing compliance with legislation and policies.
* Communicating across all levels to maintain knowledge and awareness.
* Presentation to an audience of Defence personnel.
Key Responsibilities
You will be required to:
* Have experience within a customer-facing administrative or retail team.
* The ability to critically review processes to improve efficiency and reduce member effort.
* High level of organisational and communication skills.
To succeed in this role, you should have demonstrated experience or skills in:
* Achieving agreed goals in line with individual and team plans.
* Building effective working relationships with stakeholders at all levels.
* Facilitating presentations and engagement strategies to small and large groups.
* Balancing competing priorities such as answering incoming calls, processing personal loans, serving members at the counter, and continuous learning and professional development.
* Developing effective relationships with your people leader, peers, and colleagues who may work across various locations.
Why Join Us?
This position serves as an excellent entry point for someone looking to take their customer service skills into the banking sector, offering you an incredible opportunity to showcase your work ethic and skills.