Job Opportunity: Customer Banking Specialist Relief
Job Description:
As a key member of our team, you will be responsible for delivering exceptional customer service and support to customers in the Newcastle and Lake Macquarie area.
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
Key Responsibilities include:
Key Skills and Qualifications:
* Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality
* Excellent communication skills & the ability to articulate financial terms in a clear way
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* A genuine interest in building a career with us and improving the financial wellbeing and lives of our customers
Benefits:
* We're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples.
* At our organization, you'll help customers make the right financial decisions and achieve their dreams.
Other Opportunities:
* Travel will be required for this role.
* Our organisation delivers a seamless banking experience to more than 10 million personal and small business customers.
* As the public face of our organisation, our team has been serving local communities for over 100 years, with market-leading products, services and technology.