At Krispy Kreme, we don't just make doughnuts – we create moments of joy. Since opening our first store in ****, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.
We are looking for an IT Support Engineer to join our team and provide exceptional technical support across Australia and New Zealand. In this role, you will be responsible for managing and resolving all 1st and 2nd level IT-related requests, ensuring our employees have the tools and assistance they need to work effectively.
The Opportunity
To deliver exceptional end-user support across all Information Technology and Communications systems within the business. Beyond day-to-day troubleshooting you'll take a proactive role in identifying opportunities for improvement, recommending enhancements to our IT environment, and ensuring our systems remain efficient and secure. By staying ahead of market trends and emerging technologies you'll provide valuable insights that help close gaps and unlock new opportunities for innovation.
In this fantastic role you will be responsible for:
Providing 1st level support on IT applications and infrastructure
Build and deployment of IT equipment including laptops, iPad and POS
Maintain active directory environment to ensure optimal performance, security and reliability
Working with hosting partner organisations to configure, maintain and update our cloud services
Overseeing corporate security practices for staff and internal stakeholders
Participate in IT Budget processing
Procure, manage and monitor contracts for ICT services by third parties to ensure effective service delivery
We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills; however there are just some things we need from you:
Advanced knowledge and experience with Windows and Mac OS systems.
Exceptional problem-solving and logical troubleshooting skills.
Able to clearly communicate in a constructive way and who also demonstrates diplomacy when dealing with difficult people or colleagues from a different culture or have a differing opinion.
Strong teamwork, supporting colleagues both within and outside immediate team in the achievement of business objectives.
Comprehensive written skills to be able to create user-friendly documentation and reference manuals of all Krispy Kreme Australia IT systems.
A commitment to working with a culturally diverse workforce.
Integrity and a commitment to ethical operations.
Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand
Qualifications & Experience
Tertiary qualifications in Computer and Information Systems and/or Microsoft MCP, Cisco CCNA certifications or higher qualifications
Extensive knowledge and administration of Oracle Micros (POS & Inventory) systems is preferred.
Advanced knowledge and troubleshooting skills using Microsoft Client products and any major vendor technologies.
Experience using Microsoft Admin & Intune
Relevant experience supporting the IT environment of a retail or F&B business is desirable.
Why Join Us?
At Krispy Kreme, you're not just taking a job – you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture.
Apply today
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