As a dedicated customer service professional, you will be responsible for delivering great service to our clients.
Main Responsibilities:
* Actively manage customer repairs and servicing
* tag faulty products and liaise with our suppliers and keep the service database up-to-date
* keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
* assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Further Responsibilities:
* run weekly reports for repairs/service jobs as required by management
* advise customers of arrival of stock and organise delivery as requested by management
* be health and safety conscious