**Delivery Lead - NSW Government Department**
**Start Date**: ASAP
**End Date**: 12 month contract
**Pay: $1100 + Sup per day**
**Hours**:8hr/day 40hr/week
**Location**:105 Phillip Street, Parramatta/WFH
The Lead, Service Delivery is responsible for delivering initiatives relating to user experience of digital services to optimise digital services experience & operational performance, transform service delivery & improve user satisfaction
**Key Accountabilities**
- Work with stakeholders to generate actionable and defined business requirements that meet user needs to optimise services, transform service delivery & improve user satisfaction.
- Identify, design and develop digital solutions across support services to drive better service experiences & optimised service delivery.
- Provide insights and recommendations with regards to digital solutions to other teams within corporate services to inform service improvement & redesign initiatives.
- Lead digital initiatives & projects (development of webforms, workflow tools and UI/UX solutions) to optimise the user journey and service delivery across services & channels.
- Work with others areas of Support Services to uplift digital and workflow capabilities within the Department, enabling better decision making & improved service experiences.
- Contribute to continuous improvement across the unit including reviewing and maintaining work processes and procedures and recommending opportunities for efficiency and support knowledge management initiatives and team operational requirements
**Requirements**:
- Experience in in a delivery role such as delivery lead or Project Manager on an Enterprise Service Management or ITSM platform implementation such as Remedy, ServiceNow or another similar tool.
- Experience in multiple implementations highly desired.
- Experience running one or multiple agile delivery squads as delivery lead
- Experience in sprint planning and the use of Jira for task management
- Experience in working with vendors who may be tasked with delivering some aspects of the work
**If you have relevant skills & experience, please submit your latest CV in Word format.