This Temp Customer Service role sits within a well-established distribution company's Sales Support team, supporting the Customer Experience Manager by handling customer enquiries and resolving issues. The role involves sales order processing and both inbound and outbound communication to ensure smooth order management and high levels of client satisfaction.
About Us
Our client is a distributor of premium appliances for household and commercial applications.
Adecco, we are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed. In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.
Responsibilities
Onsite role - with parking available.
Hours : Monday-Friday - 8:30-4:30/9:00-5:00
Duration : min. 2-3 months Temp, with potential to extend.
You'll be joining a well-established distribution company within their After Sales Support team, reporting directly to the Customer Experience Manager. This position plays a key part in delivering exceptional after-care service.
Responsibilities include
* trouble shooting on the phone with customers,
* following up with service agents and tech support,
* managing post-delivery issues,
* providing warranty assistance,
* handling product delays,
* and addressing customer complaints.
Your Profile
The ideal candidate will be
* Experience using ERP systems - Zendesk (Preferred) and/or Pronto experience
* Confident troubleshooting over the phone and experienced in resolving complex customer concerns, while also coordinating with service agents to ensure timely follow-ups.
* Strong customer service experience via phone and email
* Ability to troubleshoot and manage complaints with empathy and professionalism
If the above sounds like you - please apply now
Contact
Samantha Jackson