Engagement Type: Full-time | Retained Consultant | Commission-based Influencer
Location: Melbourne, Australia
Melbourne's enterprise retail and eCommerce sector is one of the most commercially active outsourcing markets in Australia, and the C-suite conversation around BPO is accelerating. Fusion CX is hiring a Senior Executive – Enterprise Retail & eCommerce Sales to drive new business development across Australia and New Zealand, targeting large-scale engagements across contact center, seller services, and back-office BPO. If you are a senior outsourcing sales professional based in Melbourne with a strong enterprise network and a proven history of leading complex commercial pursuits in Australian retail and eCommerce, this role offers the scope, the delivery credibility, and the organizational commitment to build something significant.
Role Summary
Drive new business development for Fusion CX in the Australian enterprise retail and e-commerce market. Own the full sales cycle from pipeline generation to deal closure, targeting large-scale ($5M+ ACV) BPO engagements across contact centers, seller services, and back-office services.
Key Responsibilities
* Identify, qualify, and close new enterprise accounts in retail and eCommerce verticals across Australia and New Zealand.
* Build and maintain a pipeline of $15M+ in qualified BPO opportunities as a Senior Executive, Retail eCommerce Sales.
* Lead RFP/RFI responses, commercial negotiations, and contract closures.
* Collaborate with delivery and solutions teams to craft winning, outcome-based proposals.
* Represent Fusion CX at industry events, forums, and C-suite roundtables.
* Develop and sustain executive relationships across target accounts.
Qualifications & Experience
* 8–15 years in BPO/CX/outsourcing sales in the Australian market.
* Verified track record of closing $5M+ ACV deals — references required.
* Deep network across retail, e-commerce, logistics, or marketplace sectors.
* Strong understanding of contact center, seller services, and back-office BPO models.
* Experience with outcome-based and managed service commercial structures.
Why Join Fusion CX?
Fusion CX's Australia and New Zealand growth strategy requires the right commercial relationships in the right markets. And Melbourne is central to that plan. You will work with a global delivery organization, an experienced solutioning team, and leadership that backs large-scale enterprise pursuits with real commitment. For senior BPO sales professionals in Melbourne who want to build a meaningful pipeline, lead complex negotiations, and grow with a globally credible CX company entering the Australian market with purpose, this is the opportunity. Apply now and take the next step with Fusion CX as a Senior Executive – Enterprise Retail & eCommerce Sales in Melbourne, Australia.
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