About Henley Properties Group
Since 1989, Henley Properties Group has helped over 58,000 Australian families achieve their home ownership dreams.
We lead the market with our commitment to customer satisfaction and a sustainable business model that prioritizes care for both customers and employees. We live by our values of integrity, fairness, and community service.
Job Opportunity:
We are seeking an experienced residential construction professional to join our Project Planning team at our office in Mt Waverley.
About Your New Career
As a Customer Service Administrator, you will be responsible for partnering with customers on their journey of building a Henley home tailored to their needs. You will utilize your customer-centric and workflow administration skills to deliver a seamless new build experience for both internal and external customers.
You will play a pivotal role in supporting customers through their complex and emotional building journey, coordinating processes internally and externally to ensure a smooth experience. This includes managing back-end components so customers can navigate the process with ease.
About You
We are looking for individuals who approach work collaboratively, build strong relationships, and prioritize delivering exceptional customer experiences. You should be organized, adaptable, and skilled at managing time effectively.
No matter your level of experience, we offer comprehensive training and development opportunities to support your growth.
What We Offer
Henley provides a range of benefits, including:
A Health and Wellbeing Program focusing on holistic well-being
Learning and Development Opportunities through formal programs, on-the-job training, e-learning platform, and more
Building Discounts and supplier/trade discounts with 400+ big-name brands through our Henley Hub
Holiday Allowance - an extra day off before Melbourne Cup
Flexible Work Arrangements - hybrid WFH working model
Referral Incentives - get paid to refer family & friends through our Referral system
About Our Partnership
We are proud partners of Sumitomo Forestry Co., Ltd, a global leader in new home design, building 20,000 homes annually worldwide. This partnership enables us to operate locally while benefiting from strong financial backing and stability.
In collaboration with valued trades and suppliers, we deliver quality, affordable homes in communities where our customers want to live.
Culture and Community
We celebrate diversity and inclusivity, welcoming all cultures and backgrounds. As part of the Sumitomo Forestry Group, we share a philosophy of fairness and integrity, striving to serve our community better together.