Job Title: Customer Service Representative
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About the Role:
* Deliver exceptional customer service to all clients who visit our site
* Keep customers informed about the status of their repairs and estimated completion dates for their vehicles
* Handle incoming calls and emails in a professional and efficient manner
* Support management with inventory, including parts, paint, and consumables
* Liaise with insurance providers regarding claims and repairs
Key Responsibilities:
* To provide great communication - write well, speak confidently on the phone, and build strong relationships
* To work collaboratively as part of a team for success
* To be highly organized - juggle multiple tasks, prioritize effectively, and ensure things get done efficiently
* To think on your feet - thrive in a fast-paced environment
Benefits:
* Reward and recognition programs
* Career development and training opportunities
* A referral bonus for recommending a friend to join us
* Discounts on purchases
* Provided uniforms
* 24/7 access to professional counselling services for employees and their immediate families