Job Title: Business Analyst – Food Services
Company: Moco Food Services
Location: Wacol, QLD, 4076, AU
* Shape the customer journey with insights that spark real change.
* Harness Power BI to influence strategy, service, and delivery.
* Join a forward-thinking team that thrives on innovation and impact.
Be the analyst who makes data impossible to ignore. Fuel smarter sales, sharper forecasting, and real change in a fast-growing food business.
About the Role
At Moco, data isn't just numbers — it's the story of our customers, and you'll be the one bringing it to life.
As our Business Analyst in the Customer Experience team, you'll go beyond reporting to uncover patterns, challenge assumptions, and guide high-impact improvements.
From analysing NPS drivers and pricing behaviours to optimising delivery routes with Routing software, your insights will shape how we operate and how our customers experience Moco every day. You'll partner closely with CX, Sales, and Operations, delivering dashboards, analysis, and recommendations that directly influence strategy, service quality, and operational performance.
This is a role for someone who wants their analysis to drive action,not just sit in a report.
About You
You're naturally curious and thrive on solving problems others don't even see. You have a knack for spotting trends, patterns, and opportunities that others might overlook, and you know how to translate raw data into clear insights that inspire action.
You're commercially savvy and understand how analytics connects to business outcomes. Whether it's identifying what drives sales, improving forecasting, or surfacing customer pain points, you know how to make data meaningful and actionable.
You're just as comfortable deep-diving into Power BI as you are presenting to senior leaders, and you can adapt your communication style to suit your audience, whether they're technical, operational, or customer-facing. You thrive in fast-paced environments where priorities shift, and you love collaborating across teams to turn insights into impact.
Skills, Experience & Attributes
* Advanced Power BI and data visualisation skills
* Strong analytical capability with experience working on large data sets
* Proven experience in analytical, insights, or customer performance roles
* Knowledge of customer metrics such as NPS, first contact resolution, and service levels
* Experience in foodservice, distribution, FMCG, or supply chain (desirable)
* Familiarity with logistics data and routing tools (e.g. Routing software) is an advantage
* Excellent communication and presentation skills for both technical and non-technical audiences
* Commercially minded with a customer-first approach
* High attention to detail, problem-solving ability, and adaptability
Benefits
* Work within Moco's brand new, state-of-the-art facility in Wacol, with plenty of on-site parking available
* Collaborative and friendly workplace environment, with weekly cross-departmental events
* Join a growing company and use your expertise to make a real impact on the business
* Leadership training and development opportunities available for aspiring employees
* Access to great discounts on over 6,500 product items for current employees.
* Enjoy free access to financial advice, home loan support, and exclusive lifestyle perks & discounts through our partnership with Commonwealth Bank.
Moco – Delivering Inspiration
Moco Food Services delivers first-in-class food supply services, a partner for restaurants, cafés, pubs and clubs throughout South East Queensland. Our goal is simple; to help our customers run great food businesses. We have invested in industry-leading technology platforms and friendly, professional people to create a network of food supply services throughout South East Queensland and Northern NSW.
Having recently moved to a new, state-of-the-art facility, Moco's Head Office is led by a team of leaders passionate about providing a comprehensive food service and supply solution to customers. We are committed to nailing every detail, staying connected to our customers, providing convenient and competitive products, and collaborating with customers to produce fantastic menus for everyone to enjoy.
How to Apply
To submit your application, click the QUICK APPLY button on this page, or contact Travis Gibson – Talent Acquisition Manager – on