Job Title: Support Specialist
This position plays a vital role in ensuring the smooth operation of internal systems and providing exceptional user support across various system landscapes.
The Support Specialist will be responsible for maintaining and enhancing internal systems, while adhering to best practices. This includes resolving user issues, assisting with onboarding, managing access, and contributing to ongoing process improvement.
* Provide first-line support to end-users for hardware, software, and network issues.
* Troubleshoot problems with Windows devices, Microsoft 365 apps (Outlook, Teams, SharePoint), VPN, Wi-Fi, and general network access.
* Install, configure, and maintain IT equipment, including laptops, monitors, peripherals, mobile devices, printers, and video conferencing systems.
* Support onboarding and offboarding processes, including provisioning accounts, configuring devices, and granting platform access.
* Build and reimage laptops, install standard applications, and perform custom setup tasks as needed.
* Manage user access to business systems and internal platforms, and maintain accurate records of devices, accounts, and entitlements.
* Collaborate with other departments to understand their IT requirements and deliver responsive, user-friendly support.
* Provide feedback to senior IT staff to improve processes, documentation, and the overall support experience.
* Assist with user education efforts on topics such as phishing awareness, password hygiene, and data protection.
* Support internal audits and compliance activities by providing system data, access logs, and documentation when required.
* Bachelor's degree in information technology or a related field.
* Prior experience in an IT support or helpdesk environment (including internships or volunteer work) is advantageous but not required.
* Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
* A supportive and collaborative work environment that encourages professional development and growth.
* Full Australian work rights are required for this position.
* Only applicants currently located in Sydney or Adelaide will be considered.