Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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About the Role:
We are seeking a highly motivated and customer-focused Revenue Services Administration Officer to join our Cardiac Ambulatory Services team.
Location: Victorian Heart Hospital (VHH) & Satellite Sites (Casey, Dandenong, Monash Children’s, Frankston)
Classification: HS2
Reports to: Revenue Services Team Leader Hours: Monday to Friday, Business Hours.
This pivotal role will support the billing and revenue processes at VHH and satellite sites, including Casey, Dandenong, Monash Children’s, and Frankston. As part of this role, you will be responsible for managing billing duties, patient inquiries, and ensuring compliance with all relevant policies and regulations. In this role, you will contribute to the smooth operation of the revenue services, work closely with multidisciplinary teams, and ensure that our patients and stakeholders receive the highest level of customer service.
Key Responsibilities:
* Perform billing duties, including batching, receiving, and processing Medicare invoices.
* Follow up with debtors under supervision to ensure timely collections
* Manage patient inquiries and resolve issues in a professional and timely manner.
* Ensure compliance with relevant regulations and healthcare policies, including privacy regulations and the Health Records Act.
* Support the Revenue Services Team Leader in reviewing and developing administrative processes, policies, and procedures.
* Participate in team meetings, contributing to process improvement and service delivery.
* Efficiently manage multiple systems such as Cerner, NEXA, HealthTrack, iPM, and more.
About Us :
Ambulatory Cardiac Services
Our Ambulatory Cardiac Services is one of the largest programs in the Victorian Heart Hospital delivering an innovative model of care and a comprehensive range of acute and chronic cardiac consulting services for Adult and Paediatric patients. Supported by a new purpose built EMR module, our Ambulatory Service responsibilities includes; referral management, booking and scheduling for ambulatory clinics (cardiology and surgery), ambulatory testing, preadmission, diagnostic procedures, and prevention and rehabilitation. Paediatric Cardiac Clinics and Ambulatory testing is also located at satellite sites including Casey Hospital, Dandenong Hospital, Monash Chilldrens and Frankston.
About You :
We are looking for a candidate with the following qualifications and experience:
* Medical Terminology: Solid understanding of medical terminology to communicate effectively in a healthcare setting.
* Accounts/Finance (Desirable)
* Previous experience in accounts or finance is highly regarded.Experience with Patient Management Systems
* Proficiency in EMR, iPM, SMR, Healthtrack, and Healthlink.Customer Service
* Proven experience in providing outstanding customer service.Communication Skills
* Strong written, verbal, and interpersonal communication skills.Time Management
* Ability to prioritize tasks and manage time efficiently in a busy environment.Healthcare Experience (Preferred)
* Previous experience in a healthcare setting is beneficial.
In Return:
I nnovative Environment: Be part of Australia’s first dedicated heart hospital, helping to shape the future of cardiac care.
Supportive Team: Join a collaborative team focused on delivering exceptional patient care.
Growth Opportunities: Access to ongoing professional development and training opportunities.
Work-Life Balance: Enjoy a Monday to Friday roster with some evening clinics. If you're passionate about delivering outstanding service and making a positive impact on patient care, we encourage you to apply!
For a confidential discussion and to explore this opportunity futher, please reach out to Kumari Moraliyage on 1***.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 13 Febuary 2026