Customer Support Data Analyst
We are seeking a highly capable data professional to join our National Customer Support Department.
This role is critical in enabling data-driven strategic decisions by delivering timely, accurate, and insightful reporting across key business operations.
About the Role:
As a Customer Support Data Analyst, you will be responsible for designing and executing data extraction and reporting solutions across multiple systems.
Key Responsibilities:
* Design and maintain queries to extract data from multiple database systems
* Build and maintain KPI data warehouses to monitor operational performance
* Develop and publish daily, weekly, and monthly KPI reports for internal and external stakeholders
* Analyse customer service records and vehicle case data to identify trends and support decision-making
* Monitor and report on key activities, including warranty transactions, customer inquiries, campaigns, and technical interactions
* Assist with financial reporting and the budget development process
* Identify system issues and recommend enhancements for improvement
About You:
To be successful, you will have:
* A tertiary qualification in Information Technology, Business, or a related field
* Proven experience in SQL and database query development
* Strong skills in Microsoft Office (Excel, Access) and Power BI
* Experience in requirements gathering, data analysis, and report design
* High attention to detail and strong problem-solving skills
* Excellent time management and organisational abilities
* Effective communication skills and the ability to work collaboratively across departments
Benefits
* New Car Discounts, participation in the Employee Demo Vehicle Program and New Vehicle Drive Programs
* Annual bonus eligibility and 17.5% annual leave loading
* Access to weekend loan cars, uniform allowance, onsite subsidised café and additional perks
* Paid Parental Leave
* Ongoing learning and development opportunities to fuel your career growth
* Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations and Health Care provider discounts