With more than 225,000 members we’ve been a part of the Tasmanian community for over 100 years – we're Tasmania’s shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state’s number one brand, we’re here to support our members.
As RACT continues to transform and create more value for Tasmanians, we have two exciting opportunities for extraordinary individuals to join our Operational Excellence team as Business Optimisation Analysts.
One opportunity is permanent full-time. The other is an 8-month contract, focusing on supporting our Contact Centre Solution project team.
The Business Optimisation Analyst is responsible for analysing, challenging, and redesigning operational processes across Group Operations, while supporting the activation of platform capabilities and automation opportunities.
Working closely with the Manager Business Optimisation and operational stakeholders, the position holder will lead process discovery and future-state design, support platform capability realisation, and coordinate testing to ensure changes deliver measurable improvements in member experience, consultant productivity, and operational efficiency.
Your accountabilities will include:
* Analyse end-to-end Group Operations processes and workflows, identifying inefficiencies, unnecessary manual effort, and opportunities for redesign, automation, or elimination.
* Lead process discovery workshops with operational stakeholders to map current-state processes, challenge existing ways of working, and co-design future-state workflows aligned to the RACT Process Architecture Framework.
* Design and document future-state processes, including process maps, workflow specifications, business rules, and configuration requirements that enable platform capability activation and automation.
* Support the Manager, Business Optimisation in maintaining the rolling capability roadmap for Group Operations platforms, researching newly released and underutilised features and assessing their applicability to operational processes.
* Define business requirements, configuration specifications, and success criteria for process improvements and platform capability activations, translating operational need into clear, actionable specifications for Technology and vendor teams.
• Plan and execute user acceptance testing for changes delivered by the team and other projects impacting Group Operations platforms, ensuring solutions meet business requirements before deployment.
* Use operational and platform performance data to support the identification of optimisation opportunities and to measure the impact of changes delivered.
* Support the identification and design of automation and AI enablement opportunities, assessing where workflow automation, AI-assisted decisioning, and self-service can replace or augment manual processes.
* Contribute to business cases for proposed improvements, gathering evidence, quantifying expected benefits, and documenting current-state pain points.
* Collaborate with the Operations Capability, Operations Support, and Operations Risk & Compliance teams to ensure process changes are reflected in training materials, support procedures, and compliance frameworks.
Successful candidates will have:
* Relevant tertiary qualification in business administration, information technology, or related field.
* 3+ years of experience in process analysis, process reengineering, or operational improvement.
* Strong process mapping and design skills, with the ability to critically evaluate existing workflows and design improved future-state processes.
* Experience defining business requirements and configuration specifications for enterprise platforms (e.g., CRM, contact centre).
* Practical understanding of how platform capabilities, workflow automation, and AI can be applied to improve operational processes.
* Experience planning and executing user acceptance testing.
* Strong analytical skills with the ability to use data to identify trends, quantify issues, and measure improvement outcomes.
* Excellent communication and facilitation skills, with the ability to lead workshops and engage effectively with stakeholders at all levels.
* Ability to work autonomously, take initiative, and manage competing priorities.
At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.
Here’s why you’ll love being part of our team:
* Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.
* Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.
* Superannuation contribution matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.
* Career growth: We invest in your development because your success is our success.
* Flexible work: Life isn’t one-size-fits-all, and neither is our work. Balance your life commitments with our flexible work environment.
By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply.
Ready to join the RACT family? We would love to hear from you!
Reach out to our People and Culture Team at ***************@ract.com.au if you have any questions about this role or working with RACT.
Please submit your application via SEEK and attach an up-to-date resume and cover letter by 9am Monday 11 May 2026.