Front Desk Ambassador
We are seeking a dedicated and passionate Front Desk Ambassador to join our team.
About the Role
This is an exciting opportunity to provide exceptional guest experiences, ensuring every stay is memorable and enjoyable. As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your responsibilities will span from check-in to check-out, encompassing a range of tasks designed to deliver outstanding hospitality.
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
* Communicate effectively with guests and colleagues to ensure cohesive collaboration and exceed customer service expectations.
* Promote hotel amenities and services by having a deep understanding of products and offerings.
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
* Display proficiency in accurately handling reservations and managing guest accounts.
Key Skills and Qualifications
To succeed in this role, you will need:
* Previous experience in hotel front desk operations is a valuable asset.
* An innovative approach to exceeding customer service expectations.
* Skilled at collaborating within teams, as well as working independently.
* Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
* Proficiency in both written and verbal communication.
Benefits
We offer a range of benefits to support your career development and well-being:
* ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you.
* Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays.
* Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
* Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
About Us
We welcome you as you are, providing a supportive environment where you can grow and develop your skills. Our diverse team shares a common goal: to deliver exceptional hospitality experiences that leave a lasting impression. Join us and embark on a rewarding career journey!