Be part of a dynamic team that prioritizes member satisfaction and fosters a culture of inclusivity. Enjoy a rewarding career move with opportunities for growth and development, making a positive impact every day.
About the Opportunity
This leadership role supports our success in Member Services, overseeing operational risk, quality, and control supervision functions while maintaining compliance obligations and quality frameworks.
The ideal candidate has demonstrated experience in risk governance and quality assurance evaluation frameworks within financial services operational teams' context. They possess a deep understanding of how to identify, assess, and control business risks according to our internal Risk Management framework.
Key Responsibilities
* Demonstrate expertise in risk governance and quality assurance evaluation frameworks within financial services operational teams' context.
* Develop and maintain a thorough understanding of our internal Risk Management framework, identifying, assessing, and controlling existing and emerging business risks.
* Effectively communicate with a wide range of stakeholders, including experience in liaison, consultation, negotiation, and influencing.
* Identify and deliver operational efficiencies and effectiveness.
What You'll Gain
As part of our team, you'll have access to development programs and innovative ways to support our members. We offer a dynamic and rewarding work environment featuring:
* Competitive salary and super offerings.
* Flexible work arrangements.
* Generous parental leave entitlements.
* A focus on learning and development, including study assistance.
* Volunteer and community service leave.
* Wellbeing initiatives including Employee Assistance Program and discounted health insurance.
* An additional leave day each year on top of annual leave.