KPS Australia is home to Australia's most trusted smoke alarm brands – Red Smoke Alarms & Emerald Alarms. We're known for our reliability, exceptional customer service, and expert product knowledge. As we continue to grow, we're looking for our next Strategic Relationship Manager to join our team and help us strengthen relationships, drive sales, and deliver outstanding service to our customers.
The Relationship Manager will support the General Manager of Sales and be responsible for the company's strategic accounts and core channels. Success depends on proactive sales activity, strong account management, and strategic customer development, including building relationships, analyzing customer needs, and developing initiatives to foster partnerships.
This role requires a strategic account manager with excellent business acumen, development skills, and interpersonal skills at all levels. A proven track record in sales strategy and growth within the electrical fire safety industry is essential.
This position is based in Brisbane or Sunshine Coast and includes a company vehicle or fuel allowance.
Responsibilities
1. Grow and manage client relationships by developing and implementing business strategies aligned with company goals, tracking sales via Salesforce CRM.
2. Maintain relationships with key accounts, providing exceptional service, support, and industry-leading training.
3. Maximize sales impact in strategic channels and increase revenue nationwide.
4. Oversee all strategic sales customers and support wholesale and strategic partnerships for effective channel management.
5. Prepare strategic account reports and presentations for senior management, including sales, training, marketing, and warranty data.
6. Collaborate with marketing to develop sales communication tools, product information, campaigns, and CRM initiatives tailored to customer needs.
7. Manage promotional activities to ensure timely delivery and maximize ROI, reviewing campaigns for future improvements.
8. Support and lead tender and sales proposal preparations, ensuring all leads are closed.
Qualifications and Requirements
* Bachelor's degree in Business, Marketing, or related field (preferred).
* Experience in strategic planning, account management, or business development within fire safety, security, or related industries (preferred).
Knowledge and Skills
* Strong business acumen, data interpretation skills, and decision-making ability.
* Clear and effective communication, with experience in executing account strategies and achieving growth.
* Self-motivated, collaborative, and results-driven with excellent interpersonal skills.
* Ability to manage time effectively and meet deadlines.
* Knowledge of fire safety regulations and industry standards in Australia is highly desirable.
* Proficiency in Microsoft Office and CRM software; Salesforce experience is preferred.
* Willingness to undergo police background checks, hold a valid driver's license, and contribute to team efforts.
Additional Information
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