Overview
Break Free Aanuka Beach Resort is a hidden gem located on the beachfront of Coffs Harbour. The tropical style resort offers two, three and four bedroom villas along with two award winning restaurants and a landscape that lends itself to weddings and events.
In your downtime enjoy this slice of paradise by exploring the lush rainforests, waterfalls or taking a quick drive to the Big Banana.
Guest Service Agent – Accor
Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Communicate effectively with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into positive outcomes
- Promote hotel amenities and services with a deep understanding of products and offerings
- Share information on neighbourhood hotspots and must-visit gems for guests
- Handle reservations and manage guest accounts accurately
Skills and Experience
- Innovative approach to exceeding customer service expectations
- Ability to collaborate within teams and work independently
- Proven ability to multi-task and thrive under pressure with strong organisational and time management skills
- Proficiency in written and verbal communication
- Previous experience in hotel front desk operations is valuable
- Willingness to work flexible rotating shifts, including nights, weekends and public holidays
Compensation
Base rate of $26.70 per hour. Loadings: Monday - Friday $33.38ph, Saturday $40.05ph, Sunday $46.73ph and Public Holidays $66.75ph.
Benefits
- ALL Heartist Membership – discounts on accommodation and F&B; worldwide
- Family & Friends Discounts on accommodation, services and events
- Accor Live Limitless (ALL) loyalty program – earn status & reward points
- Learn Your Way – access to Accor’s training platforms
- Build Your Network – global hospitality network
- Worldwide opportunities with Accor
Equal Opportunity
Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we invite you to APPLY NOW.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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