Job Title
We are seeking a highly skilled technical professional to own and resolve complex customer issues through investigation and troubleshooting.
You will work closely with customers to gather information, provide guidance, and collaborate with cross-functional teams to deliver effective solutions.
To succeed in this role, you will need to have a strong background in technical support, consulting, or IT experience, as well as excellent communication and leadership skills.
You will also be expected to develop your technical and professional skills through training and readiness activities, and engage with Microsoft Engineering/Supportability teams to investigate potential product defects and drive product improvements.
Key Responsibilities
* Owning and resolving complex customer technical issues through investigation and troubleshooting.
* Providing technical guidance and collaborating with cross-functional teams to deliver effective solutions.
* Developing technical and professional skills through training and readiness activities.
* Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and drive product improvements.
Required Skills and Qualifications
* 5+ years of technical support, consulting, or IT experience OR a Bachelor's Degree in Computer Science, IT, or a related field, plus 3+ years of relevant experience.
* Leadership in handling challenging customer situations.
* Strong communication skills in English, both spoken and written.
* Effective interaction with customers to gather information.
* Proven troubleshooting skills.
* Cross-team collaboration.