Your new team
The Business Analyst will ensure the successful design and development of solutions for Sales & Service. This will include analysis activities for new business processes, new products and operational process improvements. The business analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.
Brief Description
The Business Analyst will ensure the successful design and development of solutions for Sales & Service. This will include analysis activities for new business processes, new products and operational process improvements. The business analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.
You will play a key role in shaping our projects by seamlessly integrating design elements, engaging with stakeholders, and ensuring a cohesive approach that drives results.
The role
Gathering system and process requirements and designing innovative solutions to business problems, which may involve:
* Facilitating workshops and engaging with relevant stakeholders and subject matter experts;
* Developing business process maps to ensure clarity around process for all stakeholders;
* Where IT system solutions are included, translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.
Deliver a quality outcome through the effective management of issues, change requests and testing, including:
* Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
* Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
* Monitoring of changes post implementation to ensure success;
Contribute To Project And Program Delivery By
* Ensuring all documentation reflects business understanding and adheres to A&G guidelines including our definition of done;
* Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end to end delivery team.
Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively, through:
* Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
* Supporting the continuous improvement culture by acting as a strong supporter of change;
* Participation and contribution to the Auto & General Business Analysis Community of Practice and Centre of Excellence where applicable.
Ensure Changes Are Effectively Supported Once Implemented, Including
* Policy, procedure and training material/user guides updated as appropriate;
* Ensuring the Support & Testing Team have the necessary knowledge to support the change;
* Any other reasonable duties, as required, to ensure effective delivery of changes.
What Experience You'll Bring
* Minimum of 2 - 5 years' experience as a Business Analyst in a transformation program of work, and an agile delivery environment.
* Proficient skills in business process modelling, As-Is/To-Be process mapping and data models;
* Previous experience working within regulated environments highly beneficial;
* Effective stakeholder management; ability to collaborate and bring together different views points and expectations to drive towards an optimal outcome;
* Proven interpersonal and relationship-building skills across all organisational levels;
* Ability to work collaboratively in a team environment with an inclusive and engaging approach; skilled in consultation, facilitation, negotiation, and influence;
* Demonstrated experience and proficiency in requirement elicitation, facilitation of workshops, and presentations;
* Analytical and organisational mindset; adept at implementing new processes and procedures;
* Strong problem-solving skills; comfortable with managing change, complexity and ambiguity;
* Passionate about customer and user experiences;
* Highly developed written and verbal communication skills;
* Experience in managing and completing user acceptance testing;
* Tertiary qualifications in a related discipline is highly regarded but not essential.
Location - Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The Benefits Of Working At A&G
* Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
* Work flexibility - with options to work from home two days per week.
* Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
* Grow with us - we've got learning and professional development opportunities to suit everyone.
* Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
* Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
* Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
* Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About Us
Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi‑award‑winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
Internal Applicants
Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.
We are accepting referrals for this position
If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.
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