Membership Services Representative - DELACOMBE
Posted: 02/06/2025
Closing Date: 01/07/2025
Job Type: Casual
Location: Delacombe, Victoria
Job Category: Sport and Recreation
Join the Fastest Growing Fitness Industry in the World
Job Description
Who We Are
BravoFit is the Australia franchisee of Planet Fitness (NYSE), a leading global brand with over 2,700 clubs worldwide. Our mission is to impact the lives of 1 million Australians through fun, affordable fitness in a comfortable, non-intimidating environment that promotes inclusion, positivity, and self-fulfillment.
Our culture is built on collaboration, growth, and a passion for making a positive impact. We focus on opening new locations and growing our established clubs, driven by data and a commitment to excellence.
What We Believe
We aim to influence generations of Australians by focusing on delivering our best work through accountability, partnership, and continuous improvement. We are dedicated to democratizing fitness, one member at a time.
What Makes a Bravo-Fit
We create positive impacts by offering a high-value, low-cost fitness experience. Planet Fitness is known as the Judgement Free Zone, providing a clean, welcoming, and non-intimidating environment for all, especially first-time gym-goers. We celebrate everyone's fitness journey and believe in making fitness rewarding and accessible.
Desired Skills and Experience
Job Skill Set Requirements
- Excellent phone and communication skills
- Ability to follow directions well
- Ability to work independently
- Upbeat and motivating attitude
- Punctuality and organization
Remit
- Greeting and farewell to members and guests
- Monitoring club access
- Handling inquiries and complaints
- Explaining the Judgement Free Zone
- Answering phone calls and taking messages
- Giving club tours
- Selling memberships and managing agreements
- Operating POS system and collecting balances
- Scheduling PE sessions
- Maintaining the front desk and club cleanliness
- Completing daily procedures and walk-arounds
- Assisting with club housekeeping and restocking
- Supporting new team members
- Performing monthly spa maintenance
Experience/Qualifications
- Previous customer service experience preferred
- Current First Aid and CPR certification or willingness to obtain within three weeks
- Working with Children (WWC) certificate for NSW & VIC, Blue Card for QLD or proof of application
- National Police Check within the last 12 months
- Cert III qualification is advantageous but not required
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