Overview
Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. Quest at Perth Ascot is locally owned and operated. We provide a warm local experience with tips for guests.
The Role
We now have an exciting opportunity available for a Guest Service Agent / Front Office Receptionist to join our team on a casual basis.
* Providing friendly, personalised customer service when dealing with guests
* Promoting the business and contributing to budgeted revenue targets
* Processing reservations and ensuring full and accurate data capture
* Assisting corporate and leisure guests with check in, explaining the hotel facilities and location, check out and ensuring the smooth running of the reception desk
The Ideal Candidate
The Ideal Candidate will possess the following key attributes and experience:
* A passion for customer service, ensuring a positive experience for all guests
* A strong sales focus when promoting and selling accommodation services and facilities
* Excellent written and verbal communication skills
* Ability to time manage and work autonomously
* Experience with Property Management Systems
* Strong knowledge of Microsoft Office Suite
* Detail oriented with high standards of personal presentation and a team oriented ethos
Previous reception experience within the hospitality/travel or tourism industry will be highly regarded. We also encourage those with sales experience or customer interfacing roles such as call centre operator or retail to apply.
The successful applicant must be available to work shifts including weekends and public holidays and have entitlements to work in Australia.
The Opportunity
The role presents a great opportunity to work within a beautiful brand new property that fosters a culture of inclusion and reward for effort under the Quest brand.
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