Job Overview
Growth and development opportunities exist within a collaborative team environment that prioritizes inclusivity and teamwork. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences.
* Effectively handle high-volume inbound calls in a dynamic and fast-paced setting.
* Process orders and quotes with accuracy and precision.
* Engage in face-to-face counter sales and develop strong relationships with customers.
* Identify opportunities to upsell in line with established Key Performance Indicators (KPIs).
* Respond promptly to web chats and email inquiries.
* Assist management with general administrative duties and contribute to the success of the team.
Essential Qualifications
* Strong attention to detail and ability to maintain accuracy.
* Previous experience handling high-volume orders over the phone and via email.
* Self-motivation and a willingness to take on new challenges.
* Excellent communication and interpersonal skills.
* Able to thrive in a busy and supportive team environment.
* SAP experience is highly beneficial but not required.
What We Offer
* Onsite parking for convenience.
* A friendly and supportive company culture that promotes growth and development.