Overview In coordination with the Client Executive, the GCOO role will ensure STT delivers consistent global service excellence and drive transformation changes that aligns with the client's strategy.
This role will be responsible for providing global client oversight from a service and delivery perspective.
Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally.
It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
What you will be responsible for As a GCOO, you will Leadership Create a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients Effectively manage staff on both direct and virtual teams by driving GCOO / Client mission; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning with a focus on service resiliency via training, cross-training Advance the team's collective knowledge and effectiveness by bringing insights and solutions to the team and ensuring sustainable best practice Set an example of team building to the broader State Street organization, particularly with the Global Services and Global Delivery organizations Deliver Service Excellence Create a seamless, integrated operating model across product jurisdictions and operating centres Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items Act as proactive internal leader on ways to optimize our end-to-end client service delivery to deliver client outcomes Active Global Governance Provide an overarching global governance and framework to enhance locally delivered service solutions through support of Client