Overview
Join to apply for the Event and Problem Manager role at Optus .
Location: Melbourne or Sydney offices.
Your Day-to-Day
* Govern and continuously improve the Event Management framework, policies, and lifecycle across platforms, tools, and client environments.
* Work with engineering and operations teams to test, release, and optimize alerting capabilities—ensuring meaningful events lead to actionable responses.
* Define and maintain event recipes and correlation rules to reduce alert fatigue, improve incident response, and deliver operational efficiency.
* Act as a key stakeholder in SDLC and change processes, ensuring operational acceptance and early life support (ELS) of all new monitoring capabilities.
* Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation.
* Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
* Work within the Problem Management team and be responsible for managing the lifecycle of problems to ensure continued commitments to Enterprise customers.
What We're Looking For
* Solid understanding of Event Management, monitoring tools, and service alerting technologies.
* 3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
* Incident and Problem Management experience.
* ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
* Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
* Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
* Australian Citizenship required, with eligibility for AGSVA Baseline clearance.
What's in it for you?
* 3 days in the office, 2 days remote – with flexible hours to suit.
* Inclusive gender neutral paid Parental Leave of up to 16 weeks.
* Competitive leave including 2 additional 'Connected Leave' days.
* All Optus employees have access to resources, webinars and support via the Parents at Work portal.
* Own your growth by accessing an extensive online and facilitator-led learning catalogue.
* Connect at work through employee-led volunteer groups and Wellbeing networks.
* Vibrant campus life with facilities including restaurants, cafes, gym, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (Sydney-based candidates).
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Telecommunications
We are committed to equal employment opportunity and providing accessibility support in the recruitment process. If you require adjustments, please contact or .
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