Job Overview:
We are seeking an exceptional individual to provide top-notch customer service experiences to our internal and external customers.
The ideal candidate will possess a strong background in providing proactive telephone services, demonstrating accuracy, regulatory compliance, and adherence to established policies and procedures.
Main Responsibilities:
* Deliver premium customer service experiences through proactive telephone interactions, ensuring accurate and timely resolutions to customer inquiries.
* Provide New Business Support, including liaison with clients/advisers/underwriting/partners, to ensure seamless delivery of services.
* Manage Policy Administration for in-force business, handling policy changes, customer or adviser enquiries, and investigations in a timely and efficient manner.
* Ensure First Point Resolution in all communication, including investigation and negotiation with clients to find solutions that meet their needs.
* Manage Email Correspondence: clearance of emails from MetLife or partner email addresses daily, responding to enquiries without initial investigation in a timely manner.
Essential Skills and Qualifications:
* A minimum of 2 years' experience in a call centre or administration role, preferably in Life Insurance and/or Finance Industry related telephone service and processing operations.
* Excellent time management and prioritisation skills, with the ability to perform well under pressure in an evolving environment.
About Our Organisation:
MetLife is a leading financial services company providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. We hold leading positions in over 40 markets worldwide.