About Us We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.
About The Role
We are seeking a professional, friendly and proactive Receptionist / Business Services Support Officer to join our Canberra office. This is a varied and hands‐on role that sits at the heart of the firm, providing high‐quality reception, facilities and business services support to our people, clients and visitors. Reporting to the Business Services Manager, you will play a key role in ensuring the smooth day‐to‐day operation of the office while delivering a welcoming and professional first impression. This role is based in the office Monday – Friday, however there is the option to work flexibly across these days. Chat to us about what may work for you!
Some Of The Daily Activities You Will Perform Include
* Providing reception cover daily and maintaining the appearance of reception and foyer areas
* Greeting guests, visitors and clients in a courteous and professional manner
* Professionally responding to the needs of callers, and ensuring calls are redirected and messages passed on
* Coordinating online meeting room booking requests
* Providing support for meetings, seminars and office functions, including AV setup and catering assistance
* Assisting with the preparation and catering for internal weekly lunches and client functions
* Schedule and monitoring of incoming and outgoing courier bookings
* Distribution and sorting of incoming mail and accepting any deliveries
* Ensuring all internal print rooms stationery supplies and printers are adequately stocked
* Court filing and document delivery to court or clients premises
* Assisting with any additional administrative duties as necessary.
About You
Given the importance we place on client service, we are looking for someone who is confident, well presented and takes pride in delivering a high standard of service. You are flexible, have a positive 'can do' attitude and are friendly by nature.
* Ideally 1 year's office or customer service experience, preferably working within a professional services environment
* Professional presentation, reliable and well organised
* Ability to communicate effectively at all levels
* Strong attention to detail with a focus on quality
* Demonstrated ability to manage multiple priorities and meet deadlines
* The ability to work autonomously and be a team player
* Sound computer skills and familiarity with Microsoft Office Outlook, Word & Excel
* A dedicated and strong work ethic and a keen interest to learn.
No Formal Qualifications Are Required.
Why join Maddocks?
Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
A diverse and inclusive workplace:
We have been named an employer of choice for gender equality by the Workforce Gender Equality Agency (WGEA) every year since 2004, and a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.
Career Development:
Learn and develop through structured learning and development programs at each stage of your career and study support programs.
Community involvement:
Give back to the communities in which we operate through our thriving pro‐bono and grants programs and staff volunteering initiatives.
Work flexibly:
Work in a hybrid way with part of your week in the office and support to set up your home office.
Wellbeing & Benefits:
* Access to up to 20 weeks paid parental leave
* Discounted gym memberships & health insurance
* Salary continuance insurance
* Employee Assistance Program and parents and carers wellbeing programs
Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.
To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.
Ready for your next career move? – Apply Now.
As part of our commitment to protecting your privacy, your application information will only be retained for a period of 24 months after the submission of your application. After this period, your Maddocks job seeker profile will remain active, however all application details will be permanently deleted from Big Red Sky. Should you wish to delete your job seeker profile, you can do so in your account settings (under the 'Change Login' menu option).
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