Job Title: Customer Support Engineer - Digital Xray & Image Guided Therapy - Newcastle, NSW North
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
Your challenge
We have a great opportunity for a customer-oriented Field Service Engineer to join our team based in NSW North. You will work with our Digital Xray and Image-Guided Therapy product portfolios, servicing Newcastle, Hunter Region, Central Coast, and Northern Sydney suburbs. Ideally, you will be based on the Central Coast, Newcastle, or within the region.
This is a critical customer-facing role responsible for maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with regulations and policies.
Responsibilities include:
Working collaboratively with the wider organization to provide exceptional service, including corrective & preventive maintenance, commissioning & installation of equipment, and software & hardware upgrades.
Participating in the sales process and providing technical support throughout the customer relationship lifecycle.
Managing and supporting technical escalations to resolution, keeping stakeholders updated.
Providing technical support, maintenance, and repairs to minimize customer downtime, determining cost-effective solutions.
Maintaining knowledge through continual training and staying updated on new technologies.
Working reasonable additional hours outside business hours, including on-call support, due to critical equipment.
You will bring
Experience in customer-facing service engineering roles. Familiarity with medical equipment like X-ray, IGT, or Angiography is desirable, but candidates from various industries are welcome.
A degree or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or related fields.
Restricted Electrical Licence is highly regarded.
Strong IT skills and ability to work in a fast-paced environment.
Full Australian driver's license and Australian working rights.
Police checks will be required during onboarding.
About Philips
We are a health technology company committed to accessible, quality healthcare for all. We believe every human matters and strive to improve lives worldwide.
Philips is an equal opportunity employer, supporting an inclusive workforce reflecting diverse communities. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander, Maori, and Pacific Peoples.
If you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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