Are you an organised, commercially minded coordinator who enjoys working across property, leasing, and franchise growth? We're looking for a proactive Franchise Development Co-Ordinator to join Minor DKL Food Group and support both franchise recruitment and retail leasing activities across our growing portfolio.
This is a dual-focus role, ideal for someone who thrives on coordination, stakeholder engagement, and keeping complex processes moving efficiently. You'll play a key role in supporting franchise recruitment pipelines while managing the administration of leasing activities across the full lease lifecycle.
Who are we?
Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and boasting over 400 stores across 11 countries, our network employs more than 5,000 people.
For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We're more than just a café; we've created a space that's casual yet sophisticated, stylish yet affordable. Today, we're one of the world's largest Australian café chains, serving millions of loyal customers.
What is the role?
Reporting to the Franchise Development & National Leasing Manager, the Franchise Development Co-Ordinator supports franchise growth by coordinating franchise recruitment activities and managing retail leasing administration across the portfolio.
Key responsibilities include:
Coordinating the lease lifecycle from Offer to Lease (OTL) through to execution and assignment
Maintaining leasing trackers, critical dates, and property records
Issuing lease instructions to Legal for new leases, renewals, amendments, and assignments
Monitoring lease obligations including options, expiries, make-good requirements, and bank guarantees
Supporting lease renewals, rent abatement requests, and property-related reporting
Sourcing and managing franchise enquiries across digital and campaign channels
Conducting first-stage screening of franchise candidates for suitability and financial readiness
Managing and nurturing the franchise candidate pipeline through to handover
Maintaining accurate CRM records, notes, and follow-up actions
Preparing candidates for discovery sessions, interviews, and key recruitment milestones
Preparing feasibility templates, KDM memos, and recruitment documentation
Collaborating closely with Franchise Development, Leasing, Legal, Marketing, and Operations teams
Producing reports on leasing activity, lead volumes, and pipeline movement
Identifying process improvements to enhance recruitment, leasing, and portfolio efficiency
Who are we looking for?
You're a highly organised coordinator who enjoys balancing commercial detail with relationship management and takes pride in keeping processes running smoothly.
You will bring:
Experience in lease administration, retail property, franchise coordination, or multi-site portfolio environments
Strong understanding of commercial and retail leasing processes and documentation
Experience in lead generation, recruitment, sales coordination, or customer acquisition
Ability to assess suitability and financial readiness of prospective franchisees
Strong CRM, reporting, and Excel capability (Pro Lease or similar systems highly regarded)
Excellent attention to detail and analytical skills
Strong communication, stakeholder engagement, and negotiation skills
A proactive, commercially minded approach with the ability to manage competing priorities
Qualifications in Business Administration, Property, Legal Services, Sales, or a related field are desirable.
Why should you come work for us?
We're proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.
You'll enjoy:
Working from our modern Southbank office, close to public transport and great local amenities
A supportive team environment with strong collaboration across HR, Payroll, and Finance
Flexible working arrangements to support work-life balance
A range of employee benefits including employer-funded paid parental leave, purchased annual leave, and access to subsidised training and development programs
Barista-quality coffee every day
If you are successful in the initial screening process, we will contact you to discuss the role further.