What success looks like in this role:
The position will be a Subject Matter Expert on Application Packaging. Job includes classification, discovery, and packaging applications which can be deployed via Systems Management tools. Custom scripting would be an added advantage. End-to-end understanding of request / Release management process.
Responsibilities and Accountabilities:
* Should be a Subject Matter Expert in Application Packaging, Application Virtualization, and Applications Assessment technologies and be ready to present or lead discussions on these technologies.
* Very good knowledge of MSI packaging with Flexera Admin Studio
* Very good knowledge of scripting with PowerShell
* Good knowledge of the App Deployment Toolkit
* Lead and drive any major escalations to a successful closure.
* Lead automation initiatives
* Should have a thorough understanding of all the KPIs and SLAs. Should be able to derive and calculate KPIs.
* Provide Level 3 support to the client’s Service Desk and Level 2 engineers as needed.
* Should take part in account transitions, ensure all the right processes are applied and followed and a clearly defined and documented RACI matrix is in place.
* Should be able to work with the Solution Architects on new proposals and provide improvements and suggestions to the solutions.
You will be successful in this role if you have:
* NV1 Security Clearance is required.
* Strong understanding of ITIL, specific to Change & Release management
* Ability and willingness to take direction from team Lead, SDM and Client Executives
* Ability to work in a team environment
* Able to adapt to a changing technical environment
* Ability to coach other members of the team in their area of expertise
* Ability to communicate clearly with all team members and end-users
* Ability to work with a sense of urgency
* Customer-facing presentation and consulting skills
* Strong knowledge of Microsoft PowerShell
Certifications:
* Flexera Admin studio Certification Preferred
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